5 Ways to Make Web Analytics Data More Insightful

Fortune 500 companies can expect to push more than a gigabyte a day in raw web analytics data, which can be easily tripled for media companies. Big data is anything anyone ever talks about anymore, so the C-suite has never been more interested in integrated analytics, shining a spotlight on the web analyst team to deliver more than just pretty charts and high-level talking points.

Pulling the information from web analytics software should be less than 10 percent of the work, with an overwhelming 90 percent of time dedicated to deriving insights your organization can use to drive change.

So how to you go from pulling numbers to authoring insights? Continue reading 5 Ways to Make Web Analytics Data More Insightful

Digital media pay walls give rise to true engagement ROI

Ongoing debates surrounding the topic of “free news versus digital media pay walls” present an interesting opportunity for web analytics professionals.  If there’s one thing I learned during my stint in new media, it’s that news organizations have historically had a poor grasp on establishing sustainable revenue models to support substantial distribution costs and sizable staff counts.  I say “historically” because savvy media companies are becoming increasingly capable of correlating content consumption to revenue streams and optimizing their advertising models for greater ROI.  The latter have been forced to cut back on content acquisition or workforce, and even now consider the use of pay walls.  But that’s not necessarily a bad thing! For analysts, pay walls introduce a great opportunity to test the efficacy of both models. Continue reading Digital media pay walls give rise to true engagement ROI

Meaningful SEO metrics and where to find them

An unfortunate recent statistic unearthed from the Factual Blog has shown that less than 30% of businesses worldwide are using Google Analytics on their websites out of a 4 million site sample set (via Manoj Jasra at Web Analytics World Blog).  Unfortunate only because there seems to be a booming interest in search engine marketing, namely search engine optimization.  By no means does one need Google Analytics to measure indicators of success in SEO, but it sure helps.  Any web analytics tool should top your list of priorities when embarking in online marketing, but there are lots of other resources freely available to webmasters. Continue reading Meaningful SEO metrics and where to find them

Measuring ROI – Lesson 2: Becoming a data diplomat

Divorcing yourself from opinion, or qualitative analysis, or wishy-washy suggestions can be a tough task.  Some stakeholders are statistically savvy and can look at numbers objectively, opting to do their own analysis – perhaps by using separate business intelligence. However, most people want to read interesting insights, even if it’s just to look smart at the water cooler.  For everyone to get on board, the trick is to stop saying, “I think” and start saying “the data shows.” Continue reading Measuring ROI – Lesson 2: Becoming a data diplomat

Measuring ROI – Lesson 1: Don’t just look at Web Analytics

Return on investment is a sexy KPI right now; everything and everyone claims to provide easy calculations of ROI, value added services that show ROI, and other far-fetched promises.  Probably one of the hardest things a web analyst can do is measure ROI — true ROI.  We’ve become accustomed to using the term “return on investment” to include subjective value propositions; soft and cuddly marketing statements.  True ROI is just not available through analytics tools and web analysts do not have the luxury of full financial disclosure. Continue reading Measuring ROI – Lesson 1: Don’t just look at Web Analytics

Predicted Top Web Analytics KPI’s for 2010

Happy New Year and welcome back to what will be a make or break quarter for many of us. It’s time to hunker down and turn what was a pretty terrible economic run last year, into the building blocks of recovery.  Many of us will have to focus our efforts on hitting hard in early 2010, gaining an important early foothold amongst strong competition.  That makes measuring continued success so much more difficult, especially if you haven’t yet established clear KPI’s on which efforts will be judged.  So with all the vague “just measure ROI” discussion aside, I’m predicting the following to be the most important key performance indicators for early 2010. Continue reading Predicted Top Web Analytics KPI’s for 2010